Lockbox Requirement Update

BILD Calgary Region Bulletin 2026 – 5

BILD has received the following from the Calgary Fire Department:

Honeywell has discontinued the TRACcess (Supra) lockbox product line along with all support and services. Because this change comes directly from the manufacturer, any Supra lockbox lids currently installed on business premises will need to be replaced or retro‑fitted to remain compliant with the National Fire Code.

To maintain secure emergency access and code compliance, all existing Supra lockbox lids must be retro‑fitted with the approved Knox Lift-Off Retro Lid before December 31, 2026. Orders should be placed through the Knox website before October 30, 2026, and installations must be completed by CFD. Non-compliance fees will apply after the deadline.

The Calgary Fire Department has also implemented several cost-saving measures for businesses, including removing third-party lockbox inspection requirements, waiving key-add fees during retrofit, and eliminating the need for locksmith/provider contracts.

For questions or clarification, visit calgary.ca/lockboxes or contact lockbox@calgary.ca.