BILD Calgary Region Bulletin 2022 – 17 

From: Sarah Champagne, Senior Coordinator, Policy and Standing Committees 
Date: August 3rd 2022 
Subject: City of Calgary: Temporary Closure of Third Floor Planning Services Centre 

The City of Calgary announced on August 2, 2022, that effectively immediately, the Planning & Development Services counter located on the third floor of the Municipal Building is temporarily closed until further notice. Please see more details below or via The City’s website here . 

We are accepting permit applications through our online systems including 
apply.calgary.ca, ePermit and VISTA. Our online chat and call centre remain open during regular business hours, Monday – Friday, 8:00 a.m. – 4:15 p.m.

The following services are currently unavailable.

Historical Records and Permitting  

  • Onsite scanning of historical records and permitting. 
  • Front counter applications, including appointments and viewings. 
  • In-person document checks including microfiche, film and/or files located at the Municipal Building. 

Application Processing Services  

  • In-person cash handling and payments by cash or cheque. Fee payments can be made over the phone by calling 403.268.5311. 
  • Issuing personal service licence cards for massage services, body rub, alarm agent, escorts and exotic entertainers. 
  • Invoicing for reinspection (all trade disciplines) and circulation letters issued before May 19, 2022. 
  • Legal Plan/Condo/Subdivision application releases. 

We apologize for any inconvenience this may cause. We’ll provide an update on the status of the closure as soon as possible. If you have questions or concerns, please contact us.

Planning Services Centre
Hours: Monday – Friday, 8 a.m. – 4:15 p.m.
Live chat: calgary.ca/livechat
Call: 403-268-5311